Shipping
At Simplicity Biome, we want to ensure that your orders are delivered promptly and efficiently. Here's everything you need to know about our shipping process:
Order Processing
Orders are typically processed within 1-2 business days after they are placed.
Once your order is processed, you will receive a confirmation email with your tracking information.
Shipping Options
We offer various shipping options to suit your needs:
Standard Shipping: Estimated delivery within 5-7 business days.
Expedited Shipping: Estimated delivery within 2-3 business days.
Shipping Rates
Shipping rates vary depending on the selected shipping method and your location. You can view the shipping cost at checkout before finalizing your order.
We also offer free shipping for those who are signed up for bi-monthly subscriptions AS WELL AS ALL ORDERS OVER $50
Tracking Your Order
Once your order has been shipped, you will receive an email notification with a tracking number. You can use this tracking number to monitor the status of your delivery and get real-time updates on its whereabouts.
International Shipping
We currently offer shipping within the United States. For international customers, please note that shipping availability may vary. Please contact our customer service for more information.
Order Changes and Cancellations
If you need to make changes to your order or cancel it after it has been placed, please contact our customer service as soon as possible. We will do our best to accommodate your request, but please note that once an order is shipped, changes or cancellations may not be possible.
Lost or Damaged Items
In the rare event that your order is lost or damaged during transit, please contact us immediately. We will work with our shipping partners to resolve the issue and ensure you receive a replacement or a refund, as applicable.
Contact Us
If you have any questions or concerns about our shipping process, feel free to reach out to our customer service team at hello@simplicitybiome.com. We're here to assist you.